Frequently Asked Questions

We accept bookings globally and monitor country and local travel restrictions. We also encourage travelers to double check their schedules and plans during this time of evolving restrictions. If new safety measures would prevent an existing booking from occurring, we will notify guests and modify or cancel rides without penalty. It’s important to note that we cannot perform cross-border trips right now due to closed borders and quarantine requirements. We comply with local rules and will take the necessary actions to protect public health and the wellbeing of guests and chauffeurs.

Yes, we do provide car seats from infants to children in booster seats. We do not allow our chaffeurs to install them, that is the responsibilities of the parent or guardian of the child. Please inform our dispatch of exactly what type of car seat requested. We provide carseats for free. We do not store client’s car seats. California State law does allow children without a carseat in a livery vehicle (Chaffeured transportation). Every market has different car seat laws and pricing.

Creating a individual or corporate account allows our client to access paid invoices on our systems dashboard or on PDF to print/email or file. Ability to update, change or add a credit card in your private secured dashboard. Ability to make/change or cancel a reservation. The ability to track your chauffeur real time. Ensure faster, efficient service and simplify business travel management. Our online reservation system is accessible 24/7.

As we are under a essential business, we take the safety of our clients, guests and chauffeurs very seriously. As our industry as a whole has become very slow, we are able to have each chauffeur quarantined for a minimum of 8 days to show any signs of the Corona Virus (during the National Emergency). Each chauffeur is required to wipe down the following between reservations for the safety of the passengers with Clorox bleach; all touchable parts, door handles (inside/outside), seats, seat-belts, air vents, AC/heat knobs, switches, inside doors and handles, arm rests, phone charging cables, floor mats. For your safety we also provide our passengers with hand sanitizer for their use during the reservation. We also go a step further at the end of each vehicle shift. We place our OZONE machines set for 4 hours to kill any virus inside the vehicle, to insure the safety for the next chauffeur that will be operating the vehicle. We also REQUIRE our chauffeurs to wear a face/noise covering while operating our vehicles. We will keep the cleaning procedures in-place indefinitely for our clients PEACE OF MIND!

No, All the vehicles are smoking free.

Once the reservation is confirmed, we will send you an email for confirmation that means that your pickup has been scheduled and you don’t have to call.